Frequently Asked Questions
What payment methods do you accept?
We accept Apple Pay, American Express, Discover, Google Pay, Mastercard, Shop Pay, and Visa.
What duties, taxes, and fees are on products I buy from you?
All orders will be subject to state sales tax in compliance with State “Use Tax” laws for e-commerce purchases.
How do I change my credit card on file?
On the homepage of the website, you’ll see a “member icon” link on the top right side of the page. Choose that link to see the details of your account, including the status of your subscriptions, when the next payment will occur, the billing and shipping addresses on file, and the saved credit cards in your account.
Add a payment method:
- To add a new credit card to your account on the My Account page, choose Payment Details. Below the dashboard, you will see which credit card is on file, and an option to add a new card.
- Choose Add Payment Method and enter your new card’s information.
- Choose Change Payment Method (at the bottom) when you’re ready to submit the new card information.
Delete a payment method:
- To delete a card you have on file, choose Payment Details.
- Choose Remove Payment Method.
- Confirm the deletion.
Promotions and Coupon Codes
How do the coupons work?
Certain types of coupons apply to different types of orders. All coupons for subscriptions only apply to the first box and will not affect boxes thereafter. Coupons cannot be added to any sale items. You can read more about coupon use and abuse here in our terms of service.
Can I use more than one coupon or promo code?
We're sorry, at this time, only one code may be used per order.
I forgot to add my coupon/promo code to my order.
No worries. If you forget to apply your coupon, you have 24 hours from when your order is placed to message us for us to honor that coupon on your next renewal. Please provide us with the coupon code so we can apply it to your next renewal.
What if my promo code doesn’t work?
Have you tried plugging it in and turning it on? Kidding. Be sure to double-check it. If the issue persists, please message us.
What is your coupon and/or discount policy?
The use of any coupons and/or discounts is limited to one (1) per subscription, per person. Further, any coupon and/or discount may only be used toward your first box.
We strictly monitor the use of any coupon and/or discount and any prohibited use will violate these terms of service. Violation of these terms of service may result in the cancellation of your subscription and/or voiding of the entire subject order.
Prohibited activity resulting in violation of these terms of service includes repeated cancellations followed by reactivation with new coupons. Multiple coupons and/or discounts may be used on special offers only when indicated by Sip & Savor and approved promotions dictated by Sip & Savor. Sip & Savor holds the right to void promotions and offers at their discretion at any time for any reason.
Is an adult signature required?
It is. Both the person placing the order and the person receiving the order must be 21+ years of age and be able to show ID upon delivery. We strongly suggest that you have the wine delivered to a place of business or to your nearest FedEx pick-up location to prevent the risk of multiple delivery attempts.
I missed the delivery attempt. Will FedEx make a second attempt?
FedEx will attempt to deliver your shipment two more times. If you miss the third attempt, FedEx will send your wine back to our Sip & Savor Wines' warehouse. If you would like your wine redelivered after it has been returned, you will incur a $25 shipping fee.
If you would like your wine re-delivered after it has been returned to us, there will be a $25 shipping fee to offset the extra $38 in shipping that we incurred.
To prevent this, we strongly recommend sending your wine to a place of business or your nearest FedEx pick-up location.
Where can I find my tracking number?
Your tracking number will be emailed to the email address we have on file once your box is shipped. Your tracking number is also visible under Order Details when you are signed in to your account.
My tracking says my box was delivered, but I never received it.
Please contact your local FedEx office to inquire about the whereabouts of your box. If they are unable to assist you in locating your box, please contact us as soon as possible. You have up to 30 days from the shipment delivery date to report a lost box.
What happens if my box is not delivered?
Sometimes things happen. We’ll be happy to check out your situation on a case-by-case basis and figure out how to resolve it. We will not issue any replacements or refunds for orders where issues are not addressed within 30 days of shipping.
How do I update my shipping address?
On the homepage of our website, there is a link to the Members area in the navigation. Choose that link to see the details of your account, including the billing and shipping addresses we have on file for you.
- To change your shipping address, on the My Account page, choose the My Subscription(s) button on the dashboard.
- Below the dashboard buttons, you’ll see is an Actions link. Next to Actions is Change Address.
Your box is processed as soon as you are billed, so any address changes must be entered at least one full business day before your billing date to ensure your box is successfully delivered to your new address.
A product in my order is damaged or missing.
Any product that is broken, damaged, or defective will be replaced at no charge. Just message us for help.
*We will replace missing or damaged items within 30 days of the delivery date. We cannot issue replacements for boxes and/or products that have shipped over 30 days from when you contact us, so please don't wait on that.
What is your return and/or exchange policy for gift orders?
We do not accept returns or exchanges. However, your feedback on the products you received, whether you liked them or not is appreciated. It really helps us make better wines and packages. Please contact us with these comments or concerns by using our contact page.
I haven’t received my order.
Check your confirmation email and make sure you entered the correct address at checkout. If all is right, check your FedEx tracking information. If you have any questions about your tracking information or if you have not received your order, please contact your local FedEx office and they will be able to assist you in tracking your package. If they are unable to assist you, please message us and we will be happy to investigate further.
Can I cancel or edit my order after I paid for it?
Orders are immediately processed once it has been placed so we are unable to make any changes from the moment you submit the order.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking information. Didn’t receive a confirmation? Let us know and we’ll send one your way.
Why aren't the designs on the wine bottles in my wine advent calendar the same as the box design?
Label designs may vary from photograph and are not intended to be an exact depiction.