Frequently Asked Questions | Wine Subscription | Sip & Savor – Sip and Savor

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Frequently Asked Questions

Billing

What payment methods do you accept?

We accept Apple Pay, American Express, Discover, Google Pay, Mastercard, Shop Pay, and Visa.

When will my account be charged?

For the Quarterly Subscription, your account will be charged for the first box, the day you subscribe. Your account will be charged on the 10th of each designated month moving forward. All orders will be shipped within 3-7 business days of payment processing: The Holiday Table Box will begin shipping early December.

For the Annual Subscription, you will be charged at the time of subscribing. Dependent on current inventory, your subscription may begin with that quarter’s box. If that quarter's box has already been shipped, you will start with the following quarter’s box. You will be charged the full price for the year at the time of subscribing.

The shipping schedule is as follows:

  1. February
  2. May
  3. August
  4. November

What duties, taxes, and fees are on my subscription (or other products I buy from you)?

All orders will be subject to state sales tax in compliance with State “Use Tax” laws for e-commerce purchases.

How do I change my credit card on file?

On the homepage of the website, you’ll see a “member icon” link on the top right side of the page. Choose that link to see the details of your account, including the status of your subscriptions, when the next payment will occur, the billing and shipping addresses on file, and the saved credit cards in your account.

Add a payment method:

  1. To add a new credit card to your account on the My Account page, choose Payment Details. Below the dashboard, you will see which credit card is on file, and an option to add a new card.
  2. Choose Add Payment Method and enter your new card’s information.
  3. Choose Change Payment Method (at the bottom) when you’re ready to submit the new card information.

Delete a payment method:

  1. To delete a card you have on file, choose Payment Details.
  2. Choose Remove Payment Method.
  3. Confirm the deletion.

What happens if my payment fails?

If your payment fails during renewals, we’ll retry your payment method up to five times.

If payment fails after the final retry, you will skip that quarterly box. You will continue to renew quarterly and we’ll retry your payment method for the next box. All annual subscriptions will automatically expire after the time purchased has passed.

Cancel, Refund, and Return Policy

What is your cancellation policy?

You may cancel your quarterly subscription at any time. No cancellation fees will be imposed. If you intend on canceling before your next renewal, the cancellation must be processed one (1) business day prior to the renewal date. If your billing date falls over a weekend or holiday, the cancellation request must be received before 12:00 pm EST (noon) on the previous business day.

Prepaid annual subscriptions cannot be canceled. All annual subscriptions will automatically expire after the time purchased has passed.

How do I cancel my subscription?

We would be sorry to see you go, but if you wish to cancel before your next billing date, the cancellation request must be received by customer support at least one (1) full business day prior to billing. If your billing date falls over a weekend or holiday, the cancellation request must be received before 12:00 pm EST (noon) on the previous business day.

How do I cancel my annual subscription?

Gift and Annual subscriptions cannot be canceled and will automatically expire at the end of their term.

Are there any cancellation fees?

No, there are no cancellation fees associated with terminating your quarterly subscription.

Canceling and refunding a prepaid subscription before the scheduled end date will incur a 20% fee that is to be taken out of your refund for boxes not sent.

I forgot to cancel my subscription. Can I return the box?

Subscriptions must be canceled prior to the billing date or it will renew for another quarter. Once your subscription renews and your order has been processed, we are unable to cancel the order, issue a refund for that order, or accept a returned box for a refund.

If a box has been sent back to us without communicating with a member from our Customer Care Team, we will ship the box back to the address on file.

Do you offer refunds on annual subscriptions?

No, refunds are not offered on gifts or prepaid annual subscriptions

Can I get a refund on my Sip & Savor box?

No, sorry. Gift it to a friend and spread the cheer.

If a box has been sent back to us without communicating with a member of our Customer Care Team, no refund will be given.

Can I be issued a refund on the remaining boxes of a prepaid annual subscription?

Prepaid subscriptions cannot be canceled and we cannot issue refunds for remaining boxes if you decide you wish to cancel.

Quarterly Subscriptions

How often do you release new boxes?

A new Sip & Savor Box edition is released every quarter within the following months:

  • February
  • May
  • August
  • November

When is the cut-off for receiving one quarter’s box vs. the next when ordering my subscription?

All orders placed by 11:59 PM Pacific Time on the 15th of the month, listed below, will begin begin with the current quarter's box.

In order to receive the current subscription box, orders need to be processed by:

  • January 15th
  • April 15th
  • July 15th
  • October 15th

Any orders placed by 12:00 AM Pacific time or later on the 16th of the months listed above will begin with the next quarters box.

Can I request specific items or styles or choose the box I want for each box?

For all subscription plans, why spoil the surprise? Our sommeliers work hard to curate each box and theme.

How do I purchase a Sip & Savor subscription?

To purchase a Subscription, you can visit our Choose Your Plan page here. Enter your billing and shipping information, and you’re all set. You will be billed as soon as you sign up and then receive a confirmation email shortly after.

Can I purchase a single Sip & Savor box?

At this time we do not offer purchasing of a themed Sip & Savor box. However, we do offer several gift options that are available for one-off purchases.

How does the quarterly subscription work?

Do I have to re-subscribe every quarter? No. The quarterly subscription will automatically renew every quarter — as long as your billing information is valid and you haven’t canceled.

Sip & Savor Boxes are released each quarter. Quarterly subscribers can expect to renew on the 10th of the month each season. See breakdown:

  • February
  • May
  • August
  • November

Once the order has left our warehouse, arrival can be expected within about 5-10 business days for U.S. locations. Every quarter, you will receive a shipping confirmation email once the package has been shipped to the email address we have on file. If you do not receive an email with your tracking information after 10 business days, please reach out to orders@sipandsavorwines.com.

Can I pause my subscription for one quarter?

Absolutely. Life happens. After one quarter has been skipped, the subscription will automatically switch back to being “active” and you are eligible to renew on the next renewal date.

If you need to do an extended hold on the account, please contact us. We know some families travel a lot and we want to accommodate your schedule as much as we can.

When will I receive my first Sip & Savor box?

Boxes are released each quarter. Your first box will typically ship out within 3- 7 days of successful payment. If the current edition is sold out when you join, your payment will be accepted and your first box will be delayed until the next available edition.

  • February
  • May
  • August
  • November

Once the order has left our warehouse, arrival can be expected within about 5-10 business days for U.S. locations. Every quarter you will receive a shipping confirmation email once the package has been shipped to the email address we have on file. If you do not receive an email with your tracking information after 10 business days, please reach out to orders@sipandsavorwines.com.

How do you select the wines?

Our wine sommeliers personally select the wines that will match the theme of the quarter. We work with the winery to create exclusive, limited-edition, wines especially for you.

Promotions and Coupon Codes

How do the coupons work?

Certain types of coupons apply to different types of orders. All coupons for subscriptions only apply to the first box and will not affect boxes thereafter. Coupons cannot be added to any sale items. You can read more about coupon use and abuse here in our terms of service.

Can I use more than one coupon or promo code?

We're sorry, at this time, only one code may be used per order.

I forgot to add my coupon/promo code to my order.

No worries. If you forget to apply your coupon, you have 24 hours from when your order is placed to message us for us to honor that coupon on your next renewal. Please provide us with the coupon code so we can apply it to your next renewal.

What if my promo code doesn’t work?

Have you tried plugging it in and turning it on? Kidding. Be sure to double-check it. If the issue persists, please message us.

What is your coupon and/or discount policy?

The use of any coupons and/or discounts is limited to one (1) per subscription, per person. Further, any coupon and/or discount may only be used toward your first box.

We strictly monitor the use of any coupon and/or discount and any prohibited use will violate these terms of service. Violation of these terms of service may result in the cancellation of your subscription and/or voiding of the entire subject order.

Prohibited activity resulting in violation of these terms of service includes repeated cancellations followed by reactivation with new coupons. Multiple coupons and/or discounts may be used on special offers only when indicated by Sip & Savor and approved promotions dictated by Sip & Savor. Sip & Savor holds the right to void promotions and offers at their discretion at any time for any reason.

Shipping

When will I receive my first Sip & Savor box?

Our wine subscription boxes are shipped quarterly. After you are billed, your Sip & Savor subscription is processed immediately and will be shipped at the next designated shipment date. Once the box leaves our warehouse, the box should arrive at your home within 5–10 business days for U.S. locations.

Every three months, you will receive a shipping confirmation email once the package has been shipped. See the schedule of when each edition is released below:

  • February
  • May
  • August
  • November

Is an adult signature required?

It is. Both the person placing the order and the person receiving the order must be 21+ years of age and be able to show ID upon delivery. We strongly suggest that you have the wine delivered to a place of business or to your nearest FedEx pick-up location to prevent the risk of multiple delivery attempts.

I missed the delivery attempt. Will FedEx make a second attempt?

FedEx will attempt to deliver your shipment two more times. If you miss the third attempt, FedEx will send your wine back to our Sip & Savor Wines' warehouse. If you would like your wine redelivered after it has been returned, you will incur a $25 shipping fee.

If you would like your wine re-delivered after it has been returned to us, there will be a $25 shipping fee to offset the extra $38 in shipping that we incurred.

To prevent this, we strongly recommend sending your wine to a place of business or your nearest FedEx pick-up location.

Is shipping included in my plan's price?

Ground shipping is included in all US subscription plans and gifts. Gift subscriptions have shipping included in the cost upfront. Any additional fees relating to duties and customs are the responsibility of the customer.

Store items (non-subscription items) include free shipping for US destinations.

When does my box ship?

Quarterly boxes typically ship from our warehouse within 3-7 business days (Monday to Friday) of successful payment.

For West Coast subscribers, please allow up to ten business days for delivery. Boxes for recurring subscribers will be shipped no later than the 15th of each month.

If you join when the current edition is sold out, your first box will ship in the next renewal month when the new edition is released.

Where can I find my tracking number?

Your tracking number will be emailed to the email address we have on file once your box is shipped. Your tracking number is also visible under Order Details when you are signed in to your account.

My tracking says my box was delivered, but I never received it.

Please contact your local FedEx office to inquire about the whereabouts of your box. If they are unable to assist you in locating your box, please contact us as soon as possible. You have up to 30 days from the shipment delivery date to report a lost box.

What happens if my box is not delivered?

Sometimes things happen. We’ll be happy to check out your situation on a case-by-case basis and figure out how to resolve it. We will not issue any replacements or refunds for orders where issues are not addressed within 30 days of shipping.

How do I update my shipping address?

On the homepage of our website, there is a link to the Members area in the navigation. Choose that link to see the details of your account, including the billing and shipping addresses we have on file for you.

  1. To change your shipping address, on the My Account page, choose the My Subscription(s) button on the dashboard.
  2. Below the dashboard buttons, you’ll see is an Actions link. Next to Actions is Change Address.

Your box is processed as soon as you are billed, so any address changes must be entered at least one full business day before your billing date to ensure your box is successfully delivered to your new address.

Store Orders

A product in my order is damaged or missing.

Any product that is broken, damaged, or defective will be replaced at no charge. Just message us for help.

*We will replace missing or damaged items within 30 days of the delivery date. We cannot issue replacements for boxes and/or products that have shipped over 30 days from when you contact us, so please don't wait on that.

What is your return and/or exchange policy for gift orders?

We do not accept returns or exchanges. However, your feedback on the products you received, whether you liked them or not is appreciated. It really helps us make better wines and packages. Please contact us with these comments or concerns by using our contact page.

I haven’t received my order.

Check your confirmation email and make sure you entered the correct address at checkout. If all is right, check your FedEx tracking information. If you have any questions about your tracking information or if you have not received your order, please contact your local FedEx office and they will be able to assist you in tracking your package. If they are unable to assist you, please message us and we will be happy to investigate further.

Can I cancel or edit my order after I paid for it?

Orders are immediately processed once it has been placed so we are unable to make any changes from the moment you submit the order.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking information. Didn’t receive a confirmation? Let us know and we’ll send one your way.

Why aren't the designs on the wine bottles in my wine advent calendar the same as the box design?

Label designs may vary from photograph and are not intended to be an exact depiction.

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