Refund policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a resolution on returns, exchanges, or replacements.

Refunds on returns are limited to undeliverable shipments confirmed by the carrier that are automatically returned to our shipping address, and unfulfilled orders. Refunds will not be granted if shipping address supplied was incorrectly submitted. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, wine, or customized products. 

To complete your return, we require a receipt or proof of purchase including your order number. There are certain situations where only partial refunds are granted (if applicable).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days that can take up to 7-10 business days depending on the banking system.

To initiate a return, replacement, exchange, or refund contact us by email at info@sipandsavorwines.com with your order number, summary of what you are requesting, and photos if applicable. 

Late or missing refunds (if applicable)

If you haven’t received a refund within the estimated delivery time, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@sipandsavorwines.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you've received damaged goods, please reach out to us by email and supply photos of the damages along with your order number within the 30 day period. 

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.